Last updated: October 29, 2026.

1. What can you report?

• A seller : undelivered order, non-conforming product, significant delay, refusal of a return or a refund you are entitled to, request for payment outside the platform, identity theft, abusive behavior;
• An offer or a product that is prohibited, dangerous, counterfeit or misleading;
• A review or a comment that is illegal, insulting or defamatory;
• Content that infringes your rights (copyright, trademark, image);
• any other activity that seems illegal to you on the platform.

2. Before reporting a seller

Contact the seller first from their page or your account: they undertake to reply within 48 working hours. If they do not reply or if their answer does not satisfy you, write to us. For a dangerous product, stop using it and see also Product safety and recalls.

3. How to report

Write to contact@koutonou.com stating:

• the name of the shop, or the address of the page concerned;
• your order number, if there is one, and the exchanges already had with the seller;
• a precise description of the problem and, for content, the reason it seems illegal to you;
• your first and last name and contact details;
• if you hold a right, proof of that right (work or trademark concerned);
• a statement that the information provided is accurate and given in good faith.

4. What happens next?

1. Our team reviews your report.
2. If the content is manifestly illegal, we remove it and inform the seller concerned.
3. We act as mediator with the seller and, if they fail to meet their obligations, we can have you refunded, suspend their shop or terminate it, under the conditions set out in the Seller terms and conditions.
4. We keep you informed of the follow-up.
5. Where the law requires it or in case of illegal activity, we promptly inform the competent authorities.

5. Abusive reports

A report must be made in good faith. Providing false or misleading information may make you liable.

See also

Terms and conditions · Warranties and defective products · Returns and refunds