Courtesy translation. The French version prevails in case of any difference.
Last updated: October 29, 2026.
Returns and refunds
Our returns policy allows you to return a product under the conditions provided by law. This page explains when and how to return a product, and how you are refunded.
1. Your right of withdrawal
Where the seller is a professional, you have fifteen (15) working days from the day after receipt of your order to return a product, without having to justify yourself. Working days are Monday to Friday, excluding public holidays. The product must be in its original condition, not used beyond what is necessary to check that it conforms, and in its original packaging.
2. Products that cannot be returned
- • made-to-measure or personalized products;
- • foodstuffs, drinks and other products that may perish quickly;
- • products that cannot be reshipped or risk deteriorating;
- • products sealed for hygiene or health protection reasons (underwear, swimwear, personal care accessories, cosmetics, or any other product of this nature), if they were unsealed after delivery;
- • unsealed or downloaded audio or video digital content;
- • newspapers, periodicals and magazines;
- • products bought at public auctions.
3. How to return a product
- • Let us know within the 15 working-day period, by email to contact@koutonou.com (or by post), stating your order number and the product concerned, with your proof of purchase. We acknowledge receipt.
- • Send the product back within 15 working days from your notification, in its original packaging.
- • Return costs are borne by the customer, except in the case of a defective or non-conforming product, or if the return is due to a delivery delay or a breach by the seller.
4. Your refund
Once the item has been returned and inspected, the seller refunds you to the original payment method or makes an exchange. The refund is made without delay and at the latest within thirty (30) working days from receipt of the returned product, at no cost to you. Delivery costs are refunded where the return is due to a delivery delay or a breach by the seller. A depreciation of the product resulting from handling other than that necessary to check its conformity may be deducted.
Defective or non-conforming product
If the product received is defective, damaged or does not match your order, your rights are described on the page Warranties and defective products.