Courtesy translation. The French version prevails in case of any difference.

Last updated: October 29, 2026.

Who is responsible for your data?

Bénin-Digital is committed to ensuring the confidentiality of your personal data. This policy explains how we collect, use and protect the information you provide to us when you browse our site. We undertake to process this information in a transparent and secure manner.

The data controller is Bénin-Digital, which operates the Koutonou.com platform: Lot 85, rue 12.200, Haie Vive, BP001 Cotonou, Benin. For any question about your data, write to contact@koutonou.com.

What data do we collect?

We collect the following information:

• • Your first and last name
• • Your email address
• • Your phone number
• • Your delivery address
• • Your payment information
• • Your order history

We also automatically collect, while you browse, technical information: IP address, type of device and browser, pages viewed. The information needed to process an order is mandatory: without it, we cannot process your order.

Why do we use your data?

The data is used to manage your customer account, send you order confirmations, process and ship your orders, and improve our services and the user experience. It is also used to inform you of our promotions and offers and to guarantee the security of our platform.

It is also used to prevent fraud and to meet our legal obligations.

Will you receive commercial messages?

We only send commercial prospecting messages by email or SMS with your prior consent or, on the occasion of a purchase, for products similar to those you have already ordered, with the possibility of objecting free of charge at any time. Each message states how to ask for these mailings to stop.

Who do we share your data with?

Your information may only be shared with our possible logistics partners, our payment providers and the competent authorities if the law requires it. Your personal data is not sold to third parties. When you order, the information needed for delivery is passed on to the seller concerned.

Does your data leave Benin?

Your data is processed in accordance with Beninese law. If a provider located outside Benin were to have access to it, this transfer would only take place under the conditions provided by law, which requires an equivalent level of protection.

How do we protect your data?

We put protective measures in place to secure your data, such as secure data storage, limited access to personal data, SSL encryption and continuous monitoring of security systems. In the event of a security breach likely to affect the confidentiality of your data, we will inform you.

What about cookies?

We use cookies to improve your experience on our site. Cookies also allow us to remember your preferences and/or personalize our offers. By continuing to browse our site, you accept the use of these cookies in accordance with our privacy policy. You can manage your choices at any time with the “Manage my cookies” link at the bottom of the page.

How long do we keep your data?

Your personal data is kept for as long as necessary for its use and in accordance with legal and regulatory obligations. Contracts concluded online are in particular kept for ten (10) years from delivery.

What are your rights?

In accordance with Beninese data protection legislation, you have the following rights:

the right of access, rectification and deletion of your personal data; the right to object (to refuse the processing of your data), the right to portability, that is, to recover your data in a structured format; the right to transaction security and the right of withdrawal.

You can also withdraw your consent at any time. To exercise your rights, write to contact@koutonou.com specifying your request; we reply within thirty (30) days, which may be extended in the cases provided by law. If you consider that your rights are not being respected, you can lodge a complaint with the Personal Data Protection Authority (APDP) of Benin.

What about minors?

Our services are not intended for minors under 18, except through the account of a parent or legal guardian and under their direct supervision.

Contact us

Email: Contact@koutonou.com
Tel: +229 01 98 71 34 34
Address: Lot 85, rue 12.200, Haie Vive, Cotonou, Republic of Benin