Last updated: October 29, 2026.

1. Who ships?

The seller is responsible for shipping their products and delivering them to the buyer within the announced times.

2. Lead times

State the preparation and delivery time on each product page. The seller processes the paid order within the announced time, and at the latest within 30 working days after the contract is concluded, unless the buyer agrees otherwise.

3. Prepare and ship the parcel

1. Pack the product appropriately.
2. Ship it or hand it to the carrier.
3. Confirm the shipment in your seller space, with the tracking number where there is one.
4. Keep proof of shipment and delivery.

4. Delivery methods and costs

Standard delivery throughout Benin, from 1,000 CFA incl. tax in 1 to 3 days; free in-store pickup for some products, where this option is offered. The costs and lead time are shown to the buyer before the order is confirmed: do not add any unannounced fee. See Delivery.

5. Delay, loss or damage

The seller is responsible for the product until it is delivered. If the order is not delivered on time, the buyer can cancel it by simple notice and be refunded.

6. Returns

The return and refund conditions are described on the page Returns and refunds and in article 9 of the Seller terms and conditions.

See also

Seller terms and conditions · Selling rules · Payments and payouts