Last updated: October 29, 2026.

1. How it works

1. Place your order : add your products to the cart then confirm your order.
2. Choose Mobile Money at the payment step.
3. Confirm on your phone by following the instructions shown to confirm the payment.
4. Your order is confirmed and you receive the acknowledgment of receipt with the invoice or proof of payment.

2. Before paying

• Have the phone linked to your Mobile Money account at hand and check that its balance is sufficient.
• The amount to pay, in CFA francs, including all taxes, is shown before confirmation.

3. If the payment does not go through

• Do not pay a second time if you have been charged without an order confirmation.
• Write to us with your order number, your Mobile Money number and the time of payment: we will check and settle your order.

4. Refund

In case of a refund (withdrawal, cancellation, undelivered product), it is made at no cost to you, by the same payment method as your order, unless you expressly agree otherwise. The times are indicated on the page Returns and refunds.

5. Security

Koutonou.com does not keep your secret codes or your card data. See Payment and security.

See also

Payment and security · How to order · Promo codes and offers