Last updated: October 29, 2026.

1. Take care of your product listings

• a clear title, sharp photos that are true to the product;
• a complete description: features, condition (new or used), instructions for use, warnings;
• the price including all taxes, the delivery costs and lead time, and the commercial warranty if you offer one.

2. Keep your stock up to date

A product that is ordered but unavailable leads to the cancellation and refund of the order: update your stock to avoid disappointment.

3. Ship fast, announce a realistic lead time

Announce a lead time that you can keep. The announced lead time is a commitment to the buyer: see Shipping and logistics.

4. Reply quickly

Reply to messages within 48 working hours: a quick reply avoids complaints and improves your reviews.

5. Honest reviews

Do not publish fake reviews and do not encourage a buyer to withdraw their review: these practices are prohibited (see the Selling rules).

6. Take advantage of the platform's offers

Buyers benefit from a welcome code (see Promo codes and offers) and from the page Deals. For your own promotions, state the reference price, the period and the products concerned; a promotion cannot apply to an unavailable product.

See also

Selling rules · Seller terms and conditions · Fees and commissions